Shipping policy

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). As a handcrafted brand, we take care in preparing each order to ensure quality.

Shipping Time

Once shipped, orders typically arrive within 3–7 business days depending on your location.

Shipping Rates

Shipping costs are calculated at checkout based on your location. We may offer free shipping on orders over a certain amount (if applicable).

Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can follow your package every step of the way.

Delays

Please note that shipping times may be affected by carrier delays, weather, or high order volume. We are not responsible for delays once the package has been handed to the carrier.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses.

Lost or Stolen Packages

Joli Naturals Haircare is not responsible for lost or stolen packages marked as delivered. If this occurs, please contact the shipping carrier directly.